Contact us

Contact Us We're here to help. Reach out any time and we'll get back to you within 1–2 business days. BUSINESS INFORMATION Business Name: Cascave Address: 7571 E Wethersfield Rd, Scottsdale, AZ 85260, United States Phone: (602) 541-0158 Email: cascavesupport@gmail.com HOURS OF OPERATION Monday 9:00am – 5:00pm MST Tuesday 9:00am – 5:00pm MST Wednesday 9:00am – 5:00pm MST Thursday 9:00am – 5:00pm MST Friday 9:00am – 5:00pm MST Saturday Closed Sunday Closed We are closed on all US federal holidays. HOW TO REACH US Phone — (602) 541-0158 We answer live during business hours (Monday–Friday, 9am–5pm MST). If you call outside of business hours, please leave a voicemail with your name and order number and we will return your call the next business day. Email — cascavesupport@gmail.com Send us an email any time. For the fastest response, include your order number in the subject line. We respond to all emails within 1–2 business days. CONTACT EXPECTATIONS - Phone calls during business hours are answered live by our team - All emails are responded to within 1–2 business days (Monday–Friday) - Voicemails left outside business hours are returned the next business day - Messages sent on weekends or holidays will be handled the next business day - For order-related questions, always include your order number - For return or refund requests, please see our Refund & Return Policy before reaching out WHAT TO INCLUDE WHEN YOU CONTACT US - Your full name - Your order number (found in your confirmation email) - A clear description of your question or issue - Photos if your item arrived damaged or incorrect COMMON QUESTIONS Where is my order? Once your order ships you will receive a tracking number by email. Use it to check your delivery status on the carrier's website. How do I start a return? Email us at cascavesupport@gmail.com with your order number and reason for return. See our Refund & Return Policy for full eligibility details. My item arrived damaged — what do I do? Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you. Cascave 7571 E Wethersfield Rd Scottsdale, AZ 85260 United States Please note this is our business address. We do not accept walk-in visits — all support is handled by phone and email.