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Privacy policy

Privacy Policy Last updated: June 2026 Cascave ("we," "us," or "our"), located at 7571 E Wethersfield Rd, Scottsdale, AZ 85260, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer. By using cascave.shop, you agree to the collection and use of information as described in this policy. LEGAL COMPLIANCE This Privacy Policy is written to comply with: - US Federal Trade Commission (FTC) guidelines on privacy and data security - California Consumer Privacy Act (CCPA) - CAN-SPAM Act governing commercial email communications - Shopify's data processing standards We do not knowingly collect data from individuals outside the United States. WHAT INFORMATION WE COLLECT Information you give us directly: - Full name - Billing and shipping address - Email address - Phone number - Payment information (processed securely — we never store full card numbers) - Order notes or messages you send us Information collected automatically: - IP address and approximate location - Browser type and version - Device type (desktop, mobile, tablet) - Pages visited, time spent, and clicks on our site - Referring website or search term that brought you to us - Cookie data and session identifiers HOW WE COLLECT YOUR INFORMATION - Checkout forms when you place an order - Account creation if you create a customer account - Email opt-in pop-ups when you subscribe to receive promotions - Contact forms when you reach out to our support team - Cookies and tracking technologies when you browse our site - Google Analytics — anonymized traffic data collected automatically - Google Ads — ad interaction and remarketing data WHY WE COLLECT YOUR INFORMATION - To process and fulfill your orders - To send order confirmation, shipping, and delivery notifications - To respond to customer service inquiries - To process returns, refunds, and exchanges - To send marketing emails and promotions — only if you have opted in - To improve our website and product offerings - To detect and prevent fraud or unauthorized transactions - To comply with legal obligations WHO YOUR INFORMATION IS SHARED WITH We do not sell, rent, or trade your personal information. We only share data with trusted third-party providers who help us operate our business: Shopify Inc. Role: E-commerce platform, checkout, and payment processing Privacy policy: shopify.com/legal/privacy Shopify Payments (powered by Stripe) Role: Secure credit and debit card payment processing Privacy policy: stripe.com/privacy PayPal Holdings Inc. Role: Alternative payment processing Privacy policy: paypal.com/us/legalhub/privacy-full Google LLC (Google Analytics and Google Ads) Role: Website analytics and advertising Privacy policy: policies.google.com/privacy Shipping Carriers (UPS, FedEx, USPS) Role: Order fulfillment and delivery Data shared: Name, shipping address, phone number Email Marketing Platform Role: Sending promotional emails to opted-in subscribers Data shared: Email address and first name only HOW YOUR INFORMATION IS KEPT SECURE - SSL Encryption: Our entire website runs on HTTPS — all data is encrypted in transit - PCI Compliance: All payments handled by Shopify Payments (Stripe) and PayPal — both PCI-DSS Level 1 certified. We never store, see, or have access to your full card number - Shopify Security: Hosted on Shopify's SOC 2 certified infrastructure - Access Controls: Only authorized Cascave personnel have access to customer data - No Data Sales: Your data is never sold to data brokers or outside parties HOW LONG WE KEEP YOUR INFORMATION - Order data: 7 years to comply with US tax and accounting laws - Customer account data: Until you request deletion or close your account - Email marketing data: Until you unsubscribe or request deletion - Analytics data: 26 months (Google Analytics default) - Support communications: 2 years after your last interaction COOKIES We use cookies for: - Essential cookies: Required for the site to function (shopping cart, checkout) - Analytics cookies: Google Analytics tracks anonymous site usage - Marketing cookies: Google Ads shows relevant ads and measures performance - Preference cookies: Remember your settings and browsing preferences You can disable cookies in your browser settings. Disabling essential cookies may prevent the site from functioning correctly. EMAIL MARKETING If you subscribe through our website opt-in form, you consent to receiving promotional emails from Cascave. Every marketing email includes an unsubscribe link. You can also opt out by emailing cascavesupport@gmail.com. We comply fully with the CAN-SPAM Act. HOW TO DELETE YOUR INFORMATION Step 1 — Email cascavesupport@gmail.com with subject line: "Data Deletion Request" Step 2 — Include your full name and the email address associated with your order Step 3 — We will confirm your identity and process your request within 30 days Step 4 — We will email you to confirm once your data has been deleted Note: We are required by US law to retain certain order and financial records for up to 7 years. This data cannot be deleted but will not be used for any other purpose. California residents have additional rights under the CCPA, including the right to know what personal information is disclosed and the right to non-discrimination for exercising your privacy rights. CHILDREN'S PRIVACY Cascave does not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us immediately at cascavesupport@gmail.com. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of cascave.shop after any changes constitutes your acceptance of the updated policy. CONTACT US Phone: (602) 541-0158 — answered live Monday–Friday, 9am–5pm MST Email: cascavesupport@gmail.com — response within 1–2 business days Cascave 7571 E Wethersfield Rd Scottsdale, AZ 85260 United States